Add Private Admin Comments in Canny
Use an internal comment for team-only discussion and verify its visibility before submitting. Canny’s paid-plan comments are internal by default, with a toggle for a public response.
Before you start: Have a paid plan with internal comments and an Admin role allowed to comment. Do not rely on the board’s general comment visibility setting for this task.
Worked example: Discuss whether a request’s permission model needs security review internally, then write a separate customer-safe question asking which workspace roles need the export.
Step-by-step guide
Open the precise request
Read the customer’s existing thread so the internal note adds a decision or question rather than repeating the description.
Check the visibility mode
In the comment composer confirm Internal rather than Public. Treat the toggle as a per-comment publication decision.
Write the bounded discussion
State the issue, the decision needed and the evidence link. Include only sensitive material that the internal reviewers actually need.
Mention the responsible colleague
Use an @mention when a response is required. The mentioned teammate receives email and an in-app notification.
Verify the posted state
Check the internal comment’s shaded presentation. If customers need an update, compose a distinct public message and review that toggle separately.
Common mistakes
Confusing internal comments with hiding end-user comments
Board-level comment settings govern a different audience behavior. Verify the actual internal/public mode for the new comment.
Sources and verification
Based on product documentation checked on 2026-11-04. This is a documentation-based guide, not a hands-on benchmark. Features and availability can change.