Jira Product Discovery: Capture Slack feedback
Send Slack feedback to an existing Jira Product Discovery idea through the message menu’s More message shortcuts → Add to issue.
Use the Jira Cloud for Slack integration and the correct site account. Choose Create issue from only when the conversation represents a new idea rather than more evidence for an existing problem.
Step-by-step guide
Confirm integration and account access
Install and authorize Jira Cloud for Slack in the intended Slack workspace if it is not already connected. The documented integration requires app access to discovery, Jira or Jira Service Management and an existing discovery space. Check the chosen Atlassian site.
Find the message carrying the evidence
Select the customer observation or stakeholder feedback, not an unrelated reply. For example, use the support message explaining an export failure and retain its discussion context. Search the discovery backlog first to avoid creating another copy of the same problem.
Add the message to the existing idea
Hover over the Slack message, open its three-dot menu, choose More message shortcuts → Add to issue and select the discovery site. Search for the intended idea, verify its identity and choose Add.
Check the attached insight
Open the idea and inspect Insights to ensure the Slack feedback reached the right place. If a genuinely new idea was needed, the alternative Create issue from shortcut lets you select the discovery space and Idea work type; inspect view filters if it is not visible afterward.
Common mistakes
Creating a new idea for every message
Several messages can support one problem. Add evidence to the existing idea when its scope matches.
Sources and verification
Based on product documentation checked on 2026-11-04. This is a documentation-based guide, not a hands-on benchmark. Features and availability can change.