Manage Asana Inbox Notifications
Use Inbox to process updates and notification settings to control additional delivery. Resolve the underlying action before dismissing an update that represents an unanswered request.
Step-by-step guide
Check access and scope
Use your own profile preferences and check device notification permissions. Review which projects and tasks you follow.
Separate action from information
Open Inbox and distinguish requests requiring action from informational updates.
Open the underlying task
Open the underlying task before making the next decision.
- Worked example: A status update can be read later, but a request to approve rollout needs a decision. Keep the latter as owned work instead of relying on an unread notification to represent responsibility.
Review followed work
Adjust follow settings for work you no longer need.
Configure delivery preferences
Review email and device notification preferences.
Test an assignment
Test an assignment and check that important work still reaches you.
Verify the result
A test assignment is visible through the intended channel and routine updates do not obscure required decisions.
Common mistakes
Check the handoff edge case
Unfollowing a project without checking assignment delivery can remove useful context. Test the important scenarios after changing preferences.
Sources and verification
Based on product documentation checked on 2026-10-24. This is a documentation-based guide, not a hands-on benchmark. Features and availability can change.