How-To2026-10-302 min read

Fix Jira Resolution and Status Errors

Keep status and resolution consistent: active work should have an empty Resolution, while completed outcomes should receive an appropriate resolution through the workflow.

Step-by-step guide

01

Check access and scope

Workflow changes need authorized administration and representative testing. Diagnose the current issue set before repairing existing records.

02

Find inconsistent issues

Find done issues with empty resolution and active issues with a value.

03

Inspect completion transitions

Inspect transitions that enter and leave completed states.

  • Worked example: An invite bug moved back to In progress must not retain Done as its resolution. Otherwise filters using resolution can treat unfinished work as already completed.
04

Set resolution behavior

Configure the correct resolution behavior in those transitions.

05

Test completion and reopening

Test completion and reopening on sample issues.

06

Repair historical exceptions

Repair historical exceptions with an approved procedure and check reports.

07

Verify the result

Completing sets the intended value and reopening clears it, with sample filters reflecting actual active work.

Common mistakes

Avoid the main failure mode

Do not create a resolution option literally named Unresolved. Jira treats an empty value as unresolved; a named value is still a resolution.

Check the handoff edge case

Repairing existing issues without fixing transitions lets the mismatch recur. Correct the workflow and then address historical records.

Sources and verification

Based on product documentation checked on 2026-10-24. This is a documentation-based guide, not a hands-on benchmark. Features and availability can change.

Frequently asked questions

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