Product workflows2026-11-053 min read

Import Feedback from CSV into Canny

Use the Ideas dashboard import flow, map Title, Description, Status and Group, then preview the rows before confirming. Classic portal-post imports follow a different flow.

Before you start: Have access to current Canny Ideas and permission to import. Current Free, Pro and Business accounts support Ideas; legacy Starter/Growth accounts need the newer plan path.

Worked example: Import a small backlog with Export audit log and Invite status reminder. Give both known statuses and groups so validation succeeds without silently inventing workflow categories.

Step-by-step guide

01

Prepare a small sample

Use a CSV with Title, Description, Status and Group columns. Make each title meaningful; it is the required field.

02

Choose the import location

Open the Ideas dashboard import option from the top-level view. Use a group-specific view only when all imported rows belong in that group.

03

Map the columns

Upload the CSV and map the supported fields. Leave First row is a header on when the first row contains column names.

04

Resolve validation issues

Fix missing titles and create referenced statuses or groups that do not yet exist. Review matching by name rather than relying on approximate wording.

05

Confirm and inspect

Preview the rows, confirm the import and inspect the resulting ideas. For a large job, monitor the background progress rather than submitting the file again.

Common mistakes

Mixing classic posts and Ideas instructions

Current Ideas imports use Group and validation rules that differ from the legacy Boards → Import Data flow.

Sources and verification

Based on product documentation checked on 2026-11-04. This is a documentation-based guide, not a hands-on benchmark. Features and availability can change.

Frequently asked questions

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