Import Feedback Notes into Productboard
On an insights board, use the blue plus menu → Import feedback, download the template and map your source data to the supported headers.
Before you start: Have permission to add feedback and a small export to validate first. Preserve the original customer’s identity separately from the teammate who collected it.
Worked example: Import an interview summary with note_title, note_text, person_email, company_name and created_at. The PM’s email belongs in owner_email, not person_email.
Step-by-step guide
Use the live template
Open Import feedback and download its CSV or Excel example. Copy those supported headers rather than translating column names by guesswork.
Populate source fields
Fill note_text, the required field. Add a useful title and the customer’s name/email and company details where available.
Set provenance deliberately
Use owner_email for an eligible workspace colleague. Format created_at as YYYY-MM-DD or YYYY-MM-DD hh:mm:ss to retain the original timestamp.
Review a small upload
Save UTF-8 CSV or XLSX, then drop it into the importer or Browse. Inspect the preview for broken columns and missing customer attribution.
Import and sample the results
Click Import X feedback. Open a few resulting items and verify text, customer, owner and date before importing the larger archive.
Common mistakes
Losing the historical date
Invalid or blank created_at defaults to the current date. That can make an old interview look like fresh demand.
Sources and verification
Based on product documentation checked on 2026-11-04. This is a documentation-based guide, not a hands-on benchmark. Features and availability can change.