How-To2026-09-089 min read

How to Set Up a Project Intake Workflow in Linear

Without a structured intake process, new project requests arrive through Slack DMs, email threads, and hallway conversations. Each one interrupts current work, and none of them have the context needed to make a good prioritization decision. A project intake workflow creates a single front door for all requests, ensuring every idea gets fair evaluation with consistent criteria.

Linear's workflow features — custom statuses, issue templates, triage views, and automation — make it well-suited for building an intake process that's lightweight enough for requesters but structured enough for the product team to make informed decisions.

Step-by-step guide

01

Create a Dedicated Intake Team

Create a new Linear team called 'Project Intake' (or 'Product Requests') separate from your delivery teams. This team serves as the holding area for all incoming requests before they're evaluated and assigned. Having a separate team prevents incoming requests from cluttering your active sprint boards while giving requesters a clear place to submit their ideas.

  • Set the team's default issue status workflow to: Submitted → Under Review → Approved → Declined → Redirected
  • Configure team access so anyone in the organization can create issues but only the product team can change statuses
02

Build an Intake Issue Template

Create a Linear issue template for the Intake team that captures the information needed for evaluation. Include fields for: Problem Statement (what problem does this solve?), Target Users (who benefits?), Business Impact (revenue, retention, or efficiency), Requested Timeline (any deadlines?), and Success Metrics (how will we know it worked?). The template should take less than 10 minutes to fill out — if it's longer, people will bypass it.

  • Add a 'Request Type' label set: New Feature, Enhancement, Bug Fix, Technical Debt, Research, Integration
  • Include a priority suggestion field where the requester indicates their perceived urgency with a brief justification
03

Configure Triage Views and Filters

Create custom views in the Intake team that support the evaluation workflow. Build a 'New Requests' view filtered to 'Submitted' status sorted by creation date. Build an 'Under Review' view showing items actively being evaluated. Build an 'Decided This Week' view showing recently approved or declined items. These views give the product team a clean inbox-style workflow for processing requests without missing any.

  • Create a 'High Priority Requests' filtered view for items where the requester flagged urgency
  • Add a 'Stale Requests' view for items in 'Submitted' status for more than 7 days to prevent requests from being forgotten
04

Define Evaluation Criteria and Scoring

Document the criteria your team uses to evaluate intake requests so decisions are consistent and transparent. Common criteria include: strategic alignment (does this support our current goals?), user impact (how many users benefit and how significantly?), effort estimate (rough T-shirt size), and opportunity cost (what do we delay to do this?). Create a comment template in Linear that reviewers fill out with their assessment, making the evaluation reasoning visible to the requester.

  • Use Linear's custom fields to add an 'Impact Score' and 'Effort Score' for quick prioritization sorting
  • Create a decision matrix template that weighs these criteria for borderline requests
05

Set Up the Approval and Routing Workflow

Define what happens to requests after evaluation. Approved requests should be moved to the appropriate delivery team with the context from the intake form preserved. Declined requests should receive a clear explanation — not just a status change. Redirected requests (e.g., 'this is actually a support issue') should be moved to the correct channel. Use Linear's 'Move to Team' feature to route approved items while preserving their history.

  • Create an automation that notifies the requester when their request status changes, including a comment explaining the decision
  • When moving approved requests to a delivery team, add a 'Sourced from Intake' label so the team knows the context
06

Establish a Weekly Intake Review Meeting

Schedule a 30-minute weekly meeting where the product team reviews new intake requests together. Walk through each new submission, discuss the evaluation criteria, and make approve/decline/redirect decisions on the spot. Batch processing is more efficient than ad hoc evaluation, and group discussion produces better decisions than individual assessment. Process all 'Submitted' items each week so the intake queue never builds up.

  • Assign a rotating 'Intake Champion' each week who pre-screens requests and brings a recommendation to the meeting
  • Track decision throughput — how many requests were processed, approved, and declined each week

Common mistakes

Making the Intake Form Too Complex

If your intake template asks for a PRD-level specification, people won't use it. The intake form should capture just enough information to make a prioritization decision — not the full solution design. Keep it to 5-7 fields that take under 10 minutes to complete. Detailed specification happens after approval.

Not Communicating Decisions Back to Requesters

The fastest way to kill trust in your intake process is to leave requesters in the dark. Always communicate the decision (and reasoning) back to the person who submitted the request, even for declined items. A 'declined with explanation' is better than silence and ensures people keep using the system.

Bypassing the Process for Senior Stakeholders

If the CEO or VP of Sales can skip the intake process and get their requests prioritized directly, the process loses credibility and the team loses predictability. Apply the same process to all requests regardless of who submits them — senior stakeholder requests can be fast-tracked through the process, but they should still go through it.

Letting the Intake Queue Build Up

An intake queue with 30 unreviewed items is a failed intake process. If you're not reviewing weekly, requests go stale, requesters lose patience, and people start bypassing the process. If volume is too high for weekly review, add pre-screening criteria or raise the bar for what warrants a formal request.

Tips

Share the intake request link in your company's common channels (Slack, intranet) so everyone knows the single front door for product requests.

Track the ratio of approved to declined requests — if it's above 80% approved, your intake bar might be too low or people are self-filtering too aggressively.

Add a 'Quick Win' label for requests that can be completed in under a day without disrupting the sprint, and batch these for end-of-sprint slack time.

Review declined requests quarterly — patterns in what you're saying no to reveal strategic trade-offs worth discussing with leadership.

How Vantage helps

Vantage accelerates the journey from approved intake request to actionable project. Once a request passes through your intake workflow, you can bring the problem statement and context directly into Vantage to generate a PRD, extract requirements, and create tickets — turning an approved idea into a structured project plan in minutes.

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