Acceptance Criteria Template for E-commerce Features
E-commerce acceptance criteria must verify payment processing correctness, inventory accuracy, and conversion funnel impact. A bug in checkout can directly cause lost revenue, and inventory discrepancies create fulfillment failures and customer complaints.
This template provides e-commerce-specific acceptance criteria categories for features across the shopping experience.
Template sections
5 sections covering the complete acceptance criteria workflow.
Payment Processing
Verify all payment methods work correctly: credit cards, digital wallets (Apple Pay, Google Pay), buy-now-pay-later, and gift cards. Test edge cases: expired cards, insufficient funds, partial payments, and refund flows. Confirm PCI-DSS compliance for card data handling.
Inventory Accuracy
Verify inventory count updates in real time: adding to cart, removing from cart, completing purchase, and cancellation. Test concurrent access: two users adding the last item to cart simultaneously. Confirm inventory sync with warehouse management systems.
Conversion Funnel
Test the feature impact on conversion: does it add friction to the checkout flow? Measure page load time impact (under 3 seconds for product pages, under 2 seconds for checkout). Verify mobile responsiveness since 60%+ of e-commerce traffic is mobile.
Cart and Pricing
Verify cart calculations: subtotal, tax, shipping, discounts, and total. Test promotion code stacking rules. Confirm currency display matches the user locale. Test cart persistence across sessions and devices.
Fulfillment
Verify order confirmation emails trigger correctly. Test shipping label generation. Confirm tracking information syncs with the carrier. Test the returns and exchange flow end-to-end.
Copy-paste template
## Acceptance Criteria — E-commerce Feature ### Payment - [ ] Credit card processing: [Stripe / provider] works - [ ] Digital wallets: Apple Pay / Google Pay tested - [ ] Edge cases: Expired card, insufficient funds handled - [ ] PCI-DSS: Card data not logged ### Inventory - [ ] Stock count updates on add/remove/purchase/cancel - [ ] Concurrent access: Last item handled correctly - [ ] WMS sync: Inventory matches warehouse ### Conversion - [ ] Page load: < [X] seconds - [ ] Mobile responsive: Tested on [devices] - [ ] No added friction to checkout flow ### Cart - [ ] Subtotal, tax, shipping, discount, total correct - [ ] Promo code stacking: [Rules verified] - [ ] Cart persists across sessions ### Fulfillment - [ ] Order confirmation email sent - [ ] Tracking syncs with carrier
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