Template for Linear — SaaS

User Story Template: Linear for SaaS Teams

SaaS user stories in Linear should include multi-tenant considerations, feature flag rollout plans, and SaaS-specific acceptance criteria. Linear issues are lean by design, so this template adds just enough SaaS context without bloating the issue.

Use Linear issue descriptions to capture SaaS-specific requirements that affect how the feature is built and released.

Template sections

4 sections covering the complete user story workflow.

01

SaaS Story Format

Use the Linear issue description template: User Story (as a / I want / so that), Tenant Impact (how this works in a multi-tenant environment), Plan Gating (which plans include this feature), Feature Flag (flag name and rollout plan), and Success Criteria (SaaS metrics to track).

02

Multi-Tenant Acceptance Criteria

SaaS stories include: Data is properly isolated between tenants, Tenant-specific configuration is respected, Plan limits are enforced (show upgrade prompt, not an error), and Performance is acceptable at 10x current tenant scale.

03

Feature Flag Rollout

Every non-trivial story deploys behind a feature flag. Include in the Linear issue: Flag name, Rollout plan (internal -> 5% -> 25% -> 100%), Success metric to monitor during rollout, and Rollback criteria (what metric change triggers a rollback).

04

SaaS Metric Criteria

Add success criteria tied to SaaS metrics: Does this improve activation rate? Does this reduce churn indicators? Does this increase expansion revenue potential? Include baseline values and target lift for at least one metric.

Copy-paste template

## SaaS User Story (Linear)

**As a** [SaaS user persona],
**I want to** [action],
**So that** [benefit].

### Tenant Impact
- Data isolation: [Handled by existing RLS / Needs new scope]
- Plan gating: [Free / Pro / Business]

### Feature Flag
- Name: [flag_feature_name]
- Rollout: Internal -> 5% -> 25% -> 100%
- Monitor: [Metric]
- Rollback if: [Threshold]

### Success Criteria
- [Metric]: [Baseline] -> [Target]

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