Canny vs SupaHub: Feedback Identity, Analysis and Billing
Choose Canny if its commercial feedback analysis and automated capture pass your account-data pilot. Choose SupaHub if its portal, prioritization and selected-tier segmentation meet the same requirements with unlimited-end-user pricing.
Both provide branded feedback portals, voting, prioritization, roadmaps and changelogs; SupaHub also lists user segmentation on higher tiers. A branded hub is not exclusive to SupaHub. Compare identity, commercial analysis and billing under the same customer population.
This documentation-based comparison uses the official references checked on November 4, 2026. The evaluation below is a proposed pilot for your team.
Canny
Canny ties requests to identified users, supports voter segments and MRR-impact sorting, and can capture feedback through Autopilot. Its tracked-user billing includes demand added on behalf of customers, so the analysis workflow and billing population need to be evaluated together.
SupaHub
SupaHub combines request boards, roadmap and changelog with guest participation and plan-specific prioritization and segmentation. Plans include unlimited end users but constrain boards, admins and features. Test the exact segment and identity requirements instead of assuming it is only a public portal.
Feature comparison
| Feature | Canny | SupaHub |
|---|---|---|
| Shared capabilities | Branded boards, voting, roadmap, changelog and segmentation. | Branded boards, voting, roadmap, changelog and plan-specific segmentation. |
| Analysis | Identified voter segments, MRR impact and Autopilot capture. | Test the selected tier’s prioritization, account identity and segmentation. |
| Participation test | Include on-behalf and automatically captured demand. | Include guest participation and on-behalf requests. |
| Cost unit | Feedback-associated tracked users and required advanced features. | Unlimited end users; boards, admins and features vary by plan. |
Canny pros
Customer identity and commercial impact can be reviewed alongside captured demand.
Canny cons
Importing or automatically capturing more customer feedback can change the tracked-user count. A cost pilot must include support-added voters, not only customers who visit the portal.
Pricing: Canny charges by tracked users associated with feedback, including posts, votes, comments and feedback added on their behalf or by Autopilot. Free includes 25 tracked users; Pro starts at 100. CRM and SSO requirements can lead to Business.
SupaHub pros
Unlimited end users decouple audience growth from a per-feedback-user charge.
SupaHub cons
A lower tier can meet the portal requirement while missing segmentation or API access. Match the needed analysis workflow to the paid feature gates.
Pricing: SupaHub plans include unlimited end users but limit boards, admins and features. Free has one board and one admin. Growth adds value/effort prioritization, custom domain and SSO; verify the higher tier needed for user segmentation and API access. Compare the same five-account sample under SupaHub feature gates and Canny tracked-user counting, then forecast the expected audience.
Choose Canny if you need
- - MRR-impact review and automated capture work with your real account data, and the resulting tracked-user forecast fits the budget.
Choose SupaHub if you need
- - The required board, participation and segment workflow passes on the selected tier, and unlimited-end-user pricing better matches the expected audience.
Sources and verification
Based on product documentation checked on 2026-11-04. This is a documentation-based guide, not a hands-on benchmark. Features and availability can change.
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