Support conversations that reach your product roadmap
Vantage connects Intercom to your product workflow so support themes, customer feedback, and ticket trends ground every PRD in what customers actually ask for.
How do I export data in bulk?
SSO setup failing for Azure AD
Export-related tickets: 47 this week
Export requests surging (+340%)
47 tickets this week vs 11/week average. Bulk export is top requested feature.
Azure AD SSO failures recurring
8 tickets in 5 days. Enterprise customers affected. Recommend R-0 investigation.
Three steps to support-informed PRDs
Connect Intercom and let customer support data drive your product priorities.
Connect your Intercom workspace
Authorize via OAuth. Vantage reads your conversation data, tags, and customer attributes without modifying your Intercom setup.
Select inboxes and tags
Choose which inboxes, conversation tags, and customer segments flow into Vantage. New conversations sync automatically.
Support signals in every PRD
Conversation themes, volume trends, and customer feedback become context for every product decision. The feedback loop closes automatically.
Built for the support-to-product feedback loop
Support conversations as product signals. Close the loop from ticket to shipped feature.
Conversation theme clustering
Support conversations are automatically clustered into product themes. Export issues, SSO problems, and billing questions surface as distinct signals in your PRD context.
Volume trend detection
Vantage tracks conversation volume by topic over time. When a topic spikes (like export requests jumping 340%), it surfaces as a priority signal before you even check your support dashboard.
Tag-to-signal mapping
Your Intercom tag taxonomy maps to product signals in Vantage. Feature requests, bugs, and friction points surface as structured inputs for PRD generation.
Customer segment context
Intercom customer attributes (plan, company size, lifetime value) attach to support signals. A feature request from a $100K account carries different weight than a free trial, and Vantage reflects that.
Enterprise-grade security by default
Your customer data is sensitive. We treat it that way.
Strict Data Privacy
We do not use customer conversations to train AI models. Your support data stays yours.
Encryption In Transit and At Rest
All data transferred between Intercom and vantageOS is encrypted using TLS 1.2+ and stored securely using AES-256.
Access Audits and Compliance
We align with GDPR, HIPAA, and SOC2 security guidelines to manage workspace access roles rigorously.
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Frequently asked questions
Start using Intercom with Vantage
Connect your Intercom workspace in under 2 minutes. Support data grounding every product decision.
Free to start. No credit card required.